The YALC team is committed to making sure that all of our fans have an amazing experience but it is a popular event and as such the venue can get very busy and crowded. There is a lot to see and do and so visiting involves a bit of movement around the building and some periods of standing for autographs and activities. They can also be noisy so please consider your individual needs when deciding whether to attend the event.
Extra Help pass – this is a wristband that identifies you to the crew as someone who needs assistance during the event.
Carers Entry - We offer one free carers entry when accompanying an attendee that requires extra help. This permits access to the event for the sole purpose to assist with the full paying attendee.
Entrance – The entrance point for all YALC visitors is via the Central Venue Reception of Hammersmith Road. Please make yourself known to the Showmasters front door crew if you require any form of extra help and they will direct you to the sign-in desk where you will be issued with an extra help and carers (if applicable) wristband on presentation of your documents, please have these ready.
Talk areas - Where possible we will mark disabled seating but please bear in mind that all seating is on a first come first served basis. Please ask to speak to the crew who will direct wheelchair positioning or will try to accommodate an aisle seat if possible.
Autograph lines – In most cases we operate a Virtual Queuing system for busy guests. This means that you do not need to queue for long periods. You (or your carer) collect a numbered ticket at the beginning of the day in the signing area and return any time after that number has been called. As an attendee identified as requiring extra help due to being unable to stand for long periods, once your VQ ticket has been called you will be put towards the front of the queue to reduce your actual queueing time. As a rough guide your actual queuing time should be no more than 10 minutes.
Individuals who may have mobility, physical, vision, hearing, cognitive, psychological, invisible or other types of disabilities are all taken into consideration for extra help. We hope you can understand that we have to ensure that the right people are able to receive help at the show so we require evidence in the format of one of the below documents to be shown upon entrance with your valid entry ticket.
- Disability Living Allowance (DLA) award letter
- Attendance Allowance (AA) award letter
- Blind Persons Registration
- Personal Independence Payment (PIP)
- Armed Forces Independence Payment
- A current and valid Blue Badge (photocopy of both sides)
- A medical letter from your doctor or consultant explaining your reasons for needing extra assistance
Please note that the event organisers have the right to refuse access or additional help at their discretion.
Assistance animals are welcome. Please contact the venue directly should you have concerns or special requirements.
A limited number of wheelchairs are available on loan for use at Olympia London's venues, on receipt of a refundable security deposit. Due to limited availablity we do recommend that wheelchairs are booked in advance with Olympia London by calling 020 7598 2411. Your wheelchair can then be made ready for you on arrival at the venue.
If at any point during the day you have any issues, your first port of call would be to speak to our Pit Bosses (our senior crew in red) but if for some reason they can’t help, you can ask to speak to one of our Working Group at the YALC information desk. Please note that it is very hard for us to rectify any issues you have after the event so please do highlight these at the time so we can assist in making your visit enjoyable.
How do I apply for extra assistance?
To enable us to issue your wristbands as quickly as possible on the day we ask that you pre-register using our online form
Online Application will open in early 2020
If you have any further questions that are not answered on this page please visit the Contact Us page.